Career Opportunities

At Faircity Hotels we strive to offer a sustainable culture of 'fast, efficient, professional and friendly' service in an entrepreneurial working environment. If you believe that you would fit into this culture, a career at Faircity Hotels may be for you.

Below are career opportunities currently available within the group:

Quatermain & Falstaff:

Corporate Sales Manager

Main Purpose:

To retain existing clients, and drive new business within the agreed rates and credit policies, by promoting the image and services of the individual unit and the Faircity Group as a whole.

Job Objectives:

  • To maintain and expand relationships with existing clients in order to secure increased repeat business from them.
  • To secure new business from the Corporate, Intermediary and Individual markets
  • To drive RevPar to agreed levels by ensuring maximum room occupancy at the best available rates.
  • To manage credit application and negotiated rates with clients
  • To generate profitable new business opportunities by creatively packaging and promoting the Units’ range of products and services, representing the Unit at trade fairs and exhibitions as well as internal promotions and events.
  • To co-ordinate marketing material in terms of availability and distribution and ensuring branding standards are being maintained.
  • To be readily available at all times to assist with the resolution of problems and complaints within a set mandate.
  • To ensure accurate and timeous submission of all reports and presentations.
  • To administer, update and maintain relevant client databases.
  • To implement a promotional calendar together with Management and web developers.
  • To execute Sales and Marketing Plans within the agreed marketing budget.

Job Specific Requirements:

Job Knowledge:

  • In depth understanding of the hotel industry.
  • Good knowledge of sales and marketing practices.
  • Understanding of branding and corporate identity.
  • Firm understanding the sales cycle of the industry.

Job Related Skills:

  • English proficiency (Essential).
  • Computer literacy of MS Office (Essential).
  • Sales, negotiation and closing skills (Essential)
  • Drivers licence and own transport (Essential)
  • Basic financial acumen (Essential)
  • Good financial acumen of hotel properties (Desirable)

Minimum Qualifications & Job Experience:

  • Matric (Essential)
  • Further qualification in sales and marketing (Desirable)
  • 3 - 5 years’ experience of sales in the hospitality industry (Essential).
  • Experience in selling to the Corporate, Government and NGO Hotel Market (Desirable)

Other requirements:

  • Peoples person and good command of English
  • Well-developed problem solving skills
  • Outgoing personality
  • Need to do Occupational Assessments

Applications:

  • Send CV for attention, General Manager, Jaco Steyn-Venter to e-mail address: jaco@faircity.co.za or contact him on telno: 011 290 0900
  • Closing date for applications: 30 November 2014

Grosvenor Gardens:

Front Office Manager /AM

Main Purpose:

1. To supervise and control all Front of House, Front Office, Reservations and Housekeeping areas to the Standard Operating Procedures of the Company, maximising revenues and profits to agreed budgetary specifications.
2. To act as Assistant General Manager in the absence of the Director/General Manager when required.

Job Objectives:

1. Reservations
1.1 Ensure bookings are made in accordance with rate agreements and terms and conditions
1.2 Follow no show and cancellation policies
1.3 Up sell rates and room categories as well as extras – breakfast, laundry, etc.
1.4 Rate negotiations with groups in conjunction with the Director
1.5 Reach budgeted occupancies
1.6 Yield management of Rev Par and ARR
1.7 Assist sales team with information on reservation movements
2 Front Office
2.1 Ensure liaison between Reservations, Front Office and Housekeeping.
2.2 Implementation and adherence to Front Office procedures
2.3 Ensure the hotel is updated on guest requirements (VIP, Guest complaints)
3 Housekeeping
3.1 Maintain Room Standards and Offering according to company procedures and standards
3.2 Room checks for repairs and seeing through the action required
3.3 Managing the Housekeeping expense budget
3.4 Guest Laundry
4 Financial
4.1 Daily stats reports
4.2 Budget Input
4.3 Administrative preparation for debtor collection – O Status
4.4 Execute Night Audit function according to procedures
4.5 Month end reports in conjunction with Management and Sales Executive
4.6 Managing departmental expenses within departmental budget
4.7 Collecting Debtors
5 Assistant Management
5.1 Manage the hotel according to company standards in the absence of the Director/General Manager
6 General
6.1 Ensuring that the Rooms Division department operates as a team with a common goal
6.2 Implementation of procedures
6.3 Training of staff on procedures and other operational requirements
6.4 HR policies and procedures to be followed (attendance, leave and discipline)

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

Job Specific Requirements:

Job Knowledge:

  • Produce, Compile, Read & Understand financial reports (Essential);
  • Management of Guest Satisfaction Indices (Essential);
  • In-depth knowledge of PMS & Front Office Systems & Procedures (Essential);
  • Revenue Management (Desirable);
  • Knowledge of Housekeeping Management (Essential);
  • Industrial Relations Knowledge (Desirable);
  • Understands the OHS Act (Desirable);
  • Understands the Labour Relations Act (Desirable)

Job Related Skills:

  • Competitor analysis;
  • Draw up Job Descriptions;
  • Implement systems for, and supervise the placement of orders;
  • Implement systems for, and supervise stock takes;
  • Train staff;
  • Assessment Skills with regard to recruitment & staff performance;
  • Staff Administration Skills;
  • Financial control skills;
  • Problem Solving Skills

Job Experience:

  • Minimum of 3 years’ experience in Housekeeping position (Essential)
  • Minimum of 5 years’ experience in Front Office / Reservations experience / Reception (Essential)

Education:

  • Grade 12 (Essential)
  • Job Related Courses attended (Desirable)

Personal requirements

Competency Requirements:

Essential:

Much more important for this job - essential for meeting nearly all job objectives.

Analysing
Delivering Results and Meeting Customer Expectations
Deciding and Initiating Action
Leading and Supervising
Coping with Pressures and Setbacks
Achieving Personal Work Goals and Objectives
Planning and Organising
Applying Expertise and Technology

Desirable:

More important for this job - relatively more important for meeting most job objectives.

Relating and Networking
Following Instructions and Procedures
Entrepreneurial and Commercial Thinking

Grosvenor Gardens’ office is primarily closed on Sundays, but it is an operational decision and does not constitute a fixed off day, but as a schedules off day

Rooms Supervisor / Admin Clerk

Main Purpose:

To assist the Front Office Manager ensuring all guests receive prompt, cordial and efficient attention and consistently high standard of service throughout their stay. To assist the Front Office Manager ensuring that all public areas and units/apartments are maintained according to the standards of a four star establishment.

Job Objectives:

  • To competently answer and direct calls received externally and internally
  • To take reservations on the hotel Property Management System, quoting correct rates and capturing all guest information correctly
  • To register the guests, ensuring that all the necessary details are obtained and captured correctly.
  • To liaise closely with housekeeping and maintenance departments, ensuring that check-outs, room moves and maintenance problems are managed effectively
  • To handle cash, credit cards and all other payments competently and responsibly.
  • To liaise with reservations and sales regarding pre-allocations of units/apartments, bearing in mind the preferences of regular and VIP guests.
  • To be security conscious at all times, monitor the movement of guests, suppliers and 3rd parties and to restrict unauthorised access to the premises.
  • Interact with guests and visitors in a professional manner and ensure prompt, cordial and efficient attention and high standard of service.
  • Provide information on the hotel, its facilities and surrounding places of interest to guests, thus contributing to maximised guest satisfaction.
  • Assist guests with any ad hoc requests e.g. arranging transfers, tours and other excursions
  • Ensure all public areas and apartments are serviced and cleaned daily by the outsourced Company.
  • Ensure linen is kept to the standard of a four star establishment and is clean and in good order, that linen stock is controlled and stock takes done weekly and any condemned linen reported to the Front Office manager/General Manager
  • Assist with the controlling of and issuing of guest supplies and amenities
  • Report any damages to furniture & fittings and other equipment in the units to the Front Office Manager/Maintenance Manager/General Manager
  • Adhere and execute hotel policies on fire, hygiene, health, safety, emergency procedures and fire-drills.
  • Adhere to all other company policies and procedures in executing of duties

Job Specific Requirements:

Job Knowledge:

  • Proficient in English Language – Verbal and Written Communication
  • Knowledge of hotel Front Office procedures
  • Knowledge of hotel housekeeping procedures
  • Basic knowledge of cleaning products and chemicals
  • Amadeus/Starlight PMS (Essential)
  • Computer Literate – Microsoft Office (Essential)

Job Related Skills:

  • Interpersonal skills
  • Problem solving skills
  • Good Communication skills
  • Customer Relations / Conflict Resolution Skills

Job Experience:

  • 2 Years Front Office Experience (Essential)
  • 2 Years Housekeeping experience (Essential)

Education:

  • Grade 12 or Equivalent In-Service Training (Essential)
  • Hospitality Diploma (Preferred)

Other requirements:

  • Candidates should be willing to do occupational assessments should it be required

Applications:

Please send CV’s to desire@faircity.co.za or fax2email 086 555 3426
Closing date for applications: 31 October 2014

Roodevallei:

Assistant Banqueting Manager

Main Purpose:

To assist the Banqueting Manager with the management and controlling of all conferencing and banqueting outlets in the hotel, maximising guest satisfaction and ensuring service standards of the highest quality in the banqueting department.

Job Objectives (Main Duties)

  1. Ensuring prompt and efficient service of all snacks, functions and beverages in terms of local and international accepted standards.
  2. Responsible for the daily duty management, control and disciplines of all banqueting venues within the property as directed by duty management shifts.
  3. Responsible for management of all staff activities, implementing & monitoring standards, driving professionalism, providing feedback to the Banqueting Manager, managing performance, engendering support and building loyalty.
  4. Responsible for directing work, addressing complaints & resolving problems in the Banqueting department in close liaison with the Banqueting Manager.
  5. Responsible for disciplines in all banqueting venues, readiness of all venues, cleanliness, mise en place, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service in the Banqueting department.
  6. Responsible for daily control of all operating equipment, beverage stocks, linen and consumables – counting, issuing, storage area cleanliness etc.
  7. Responsible for daily cash-ups, timekeeping of line staff and POS charges.
  8. Responsible for staff training to ensure compliance and competency, monitoring staff productivity and communicate any shortcomings to the Banqueting Manager.
  9. Actively working with and engaging the team, contributing towards positively changing staff behaviour, delivery of service standards, ensuring guest satisfaction, whilst applying a “Think on your feet” approach – passionate, embracing, proactive, and committed.
  10. Constantly working the floor during service times to test guest feedback, coach staff and remedy issues.
  11. Ensuring that all aspects of safety and hygiene are stringently enforced as directed by the relevant legislation and standard operation procedures of the Company.
  12. Assisting the Banqueting Manager with the daily running of the banqueting department, focusing on venue setups, service standards and guest satisfaction.

Job Specific Requirements:

Job Knowledge:

  • Sound knowledge of banqueting setups and banqueting service requirements.

Job Related Skills:

Critical Skills:
  • Reading, writing
  • Comprehension of policies & Procedures
  • Analytical skills
  • Ability to communicate in English
  • Exceptional command of the English language
  • People focused
  • Computer literacy – Word, Excel, email
Leadership skills:
  • Creative flair
  • Open and transparent
  • Sound decision making ability
  • Standards focused – attention to detail
  • High energy levels - enthusiastic
  • Team player
  • Stress Management

Job Experience:

  • Minimum of 3 years Banqueting Management experience, preferably in a high volume conferencing environment

Education:

  • Grade 12 (Essential)
  • Job related courses (Desirable)

Other requirements:

  • Guest orientated
  • Honest
  • Punctual

Applications:

Please send CV’s to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 30 November 2014

Stock & Cost Controller

Main Purpose:

To maintain and control Food and Beverage Costs, Stock levels , all purchases, operating equipment and hotel assets

Job Objectives:

  • Ensure correct stock is purchased at the best price from reliable suppliers and follow company standards and policies in purchasing, receiving, issuing and storage of stock and goods.
  • Ensure that correct procedures are followed when receiving stock ( including but not limited to checking delivery against the purchase order, dating boxes of stock on arrival and capturing supplier invoices, follow up on Credit Notes from suppliers)
  • To control the movement of stock by maintaining optimal stock levels, report on over/under usage, ensure that monthly stock takes are conducted and report daily variance(s) on Food & Beverages items to the relevant HOD and Financial Controller
  • Check and report on stock takes of consumables (i.e stationery, food, beverage, front-of- house) on a monthly basis and to recount if and when discrepancies occur
  • Check correct storage (e.g. fridge temperatures), control stock movement (FIFO) and storage according to locations.
  • To maintain updated analysis in terms of stock prices and selling prices (weekly price comparisons)
  • To conduct quarterly stocktakes of Operating Equipment and compile variance reports to be included in the quarterly review management packs.
  • Report new Asset purchases, cost of such purchases and any discrepancies (breakages / losses) to the Financial Controller on a monthly basis.

Job Specific Requirements:

Job Knowledge:

  • Working knowledge of the hospitality industry

Job Related Skills:

  • English proficiency (Essential)
  • Computer literacy of MS Office (Essential)
  • Computer literacy Pastel (Essential)
  • Basic financial acumen (Essential)
  • Knowledge of POS / PMS systems, eg Micros, Pilot or Starlight (Desirable)

Job Experience:

  • At least 2 years cost controller experience in the Hospitality Industry (Essential).
  • At least 2 years general hotel experience (Desirable)

Education:

  • Grade 12 (Essential).
  • Further qualification in Inventory, Stock and/or Cost Control (Desirable).
  • Driver’s license (Desirable)

Other requirements:

  • Candidate must be willing to do Occupational Assessments should it be required

Applications:

Please send CV’s to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 30 November 2014

Hotel Receptionist (2 vacancies)

Main Purpose:

To assist in achieving an efficient and courteous Front Office experience and to ensure that all guests receive prompt, cordial and efficient attention and consistently high standard of service throughout their stay, whilst ensuring adherence to the hotel’s policies and procedures.

Job Objectives:

  • To competently answer and direct calls received externally and internally
  • To take reservations on the hotel Property Management System, quoting correct rates and capturing all guest information correctly
  • To register the guests, ensuring that all the necessary details are obtained and captured correctly.
  • To liaise closely with the housekeeping, F & B and maintenance departments, ensuring that check-outs, room moves and maintenance problems are managed effectively
  • To handle cash, credit cards and all other payments competently and responsibly
  • To liaise with reservations and sales regarding pre-allocations of rooms, bearing in mind the preferences of regular and VIP guests.
  • To be security conscious at all times, monitor the movement of guests, suppliers and 3rd parties and to restrict unauthorised access to the premises.
  • Interact with guests and visitors in a professional manner and ensure prompt, cordial and efficient attention and high standard of service
  • Provide information on the hotel, its facilities and surrounding places of interest to guests, thus contributing to maximised guest satisfaction.
  • Assist guests with any ad hoc requests e.g. arranging transfers, tours and other excursions
  • Adhere and execute hotel policies on fire, hygiene, health, safety, emergency procedures and fire-drills.
  • Adhere to all other company policies and procedures in executing duties

Job Specific Requirements:

Job Knowledge:

  • Proficient in English Language – Verbal and Written Communication
  • Knowledge of hotel Front Office procedures
  • Amadeus/ Starlight PMS (Essential)
  • Computer Literate – Microsoft Office (Essential)

Job Related Skills:

  • Interpersonal skills
  • Problem solving skills
  • Good Communication skills
  • Customer Relations / Conflict Resolution Skills

Job Experience:

  • 2 Years Front Office Experience (Essential)

Education:

  • Grade 12 or Equivalent In-Service Training (Essential)
  • Hospitality Diploma (Preferred)

Other requirements:

  • Strong customer service skills – Essential
  • Guest orientated
  • Honest
  • Critical thinking
  • Candidates must be willing to do occupational assessments if so required

Applications:

Please send CV’s to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 31 October 2014

Mapungubwe

F&B Supervisor

Main Purpose:

Assisting the Food & Beverage Manager to manage and control all catering, conferencing and banqueting outlets in the hotel, maximising revenues and profits to agreed budgetary specifications.

Job Objectives:

  1. To ensure the prompt and efficient service of all meals, snacks, functions and beverages to local and international accepted standards.
  2. To ensure that profit margins are maintained and agreed costs not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing stock control and cash checks.
  3. Responsible for the daily duty management, control and disciplines of all F&B outlets within the property as directed by duty management shifts.
  4. Responsible for management of all staff activities, implementing & monitoring standards, driving professionalism, providing feedback to the F&B Manager, managing performance, engendering support and building loyalty.
  5. Responsible for directing work, addressing complaints & resolving problems.
  6. Responsible for disciplines in all outlets, readiness of all outlets, cleanliness, mise en place, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service.
  7. Responsible for daily control of all operating equipment, beverage stocks, linen and consumables – counting, issuing, storage area cleanliness etc.
  8. Responsible for daily cash-ups and POS charges
  9. Responsible for staff training to ensure compliance and competency, monitoring staff productivity and reporting any shortcomings to the Food & Beverage Manager
  10. Actively work with and engage the team, contribute towards positively changing staff behaviour, delivery of service standards, ensuring guest satisfaction.
  11. Constantly work the floor during service times to test guest feedback, coach staff and remedy issues.
  12. Ensure that all aspects of safety and hygiene are stringently enforced as directed by the relevant legislation and standard operation procedures of the Company.

Job Specific Requirements:

Job Knowledge:

  • Sound knowledge of food and beverage standards (Essential)
  • Sound understanding of all aspects pertaining to safety and hygiene (Essential)
  • Understanding of best human resources practices (Essential)
  • In depth knowledge of stock management
  • Working knowledge of equipment used in food and beverage operation

Job Related Skills:

  • Problem solving skills
  • Interpersonal skills
  • Leadership skills
  • Training and coaching skills
  • Organisational skillls
  • Exceptional command of the English language
  • People focused
  • Computer literacy – MS Office and POS systems
  • Standards focused – attention to detail
  • Customer Relations / Conflict Resolution Skills

Job Experience:

  • Minimum of 2 years’ experience as a Restaurant Supervisor
  • 2 Years General Restaurant experience (Waitering/Barman/Head waiter positions)

Education:

  • Grade 12 or Equivalent In-Service Training (Essential)
  • Job related courses (Desirable)

Other requirements:

  • Strong customer service skills – Essential
  • Guest orientated
  • High energy levels - enthusiastic
  • Team player
  • Critical thinking
  • Candidates must be willing to do occupational assessments if so required

Applications:

Please send CV’s to hradmin.mapungubwe@faircity.co.za or fax2email 086 663 7701
Closing date for applications: 31 October 2014

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