Career Opportunities

At Faircity Hotels we strive to offer a sustainable culture of 'fast, efficient, professional and friendly' service in an entrepreneurial working environment. If you believe that you would fit into this culture, a career at Faircity Hotels may be for you.

Below are career opportunities currently available within the group:

Head Office:

Group Operations Manager

Main Purpose:

To effectively manage the operations of the Faircity Hotels’ Properties, General Managers (GM’s) and everyday hotel operations to achieve optimal guest, employee and stakeholder satisfaction, ensure compliance, maximization of financial performance and ensuring the implementation and upkeep of the standard operating procedures, policies and quality standards of the Faircity Group.

 

Job Objectives/Outputs:

  • To ensure, in conjunction with the Group MD, Group Sales and Marketing Manager and GM’s, the development and implementation of a realistic and attainable strategic business plan (i.e. Strategy, Marketing, Sales plans and financial budgets) that defines operational goals and profitability objectives of each property.
  • To take responsibility for the delivery of the business plan through the GM’s of each property.
  • To ensure that the GM’s take responsibility for the day to day management of the complete Hotel operation (Hotel, Restaurants, Conferencing, Body Corporates, etc).
  • To stand in as acting GM (of a property) when required.
  • To ensure that the GM’s maximize the financial performance whilst upholding quality standards and maximizing levels of guest satisfaction.
  • To direct the maximization of revenue by developing and monitoring the annual sales, marketing and revenue management plans with the group marketing and sales manager in accordance with the Faircity Brand Communication Strategy.
  • To ensure that all financial processes and procedures at all properties are correctly implemented, maintained and enhanced to control overheads and expenditure, manage cash flow and ensure profitability at each property.
  • To ensure that regular performance evaluations of GM’s are conducted.
  • To liaise and negotiate with suppliers and formalise contractual commitments for Faircity Head Office through maintenance of sound procurement processes and standards as per Group Policies.
  • To take responsibility for the accurate and timeous reporting by the GM’s to Head Office on agreed deadlines.
  • To ensure timeous reporting of the Faircity Group performance to the MD.
  • To oversee all HR initiatives at property level, including the recruitment, induction, remuneration, development, succession and training of all staff according to business demands and relevant policies and procedures with the MD.
  • To design, implement, enable and oversee all Group Training initiatives.
  • To ensure compliance with business-, hotel- and property licensing laws, labour legislation, health and safety and any other statutory regulations pertaining to the hospitality industry, municipal laws and business legislation of all properties.
  • To ensure that the properties’ assets and inventory are maintained according to acceptable international hotel standards and Faircity standards, and to protect assets from neglect, damage or deterioration.
  • To effectively manage all third party relationships and liaisons, including but not limited to clients, guests, suppliers, local community, police force, owners, investors, body corporate, and other stakeholders on behalf of Head Office and with the GM’s at property level.
  • To ensure that the Brand Promise as well as all company policies, procedures, standards, practices, programs etc. are effectively communicated, updated, implemented and adhered to at property level.
  • To effectively manage IT and Telecoms for the Group with the GM’s and the Telecoms supplier.
  • To effectively implement and manage the loyalty program at group level.
  • To direct GM’s ensuring absolute highest levels of Guest Satisfaction are achieved.
  • To work with GM’s ensuring the highest standards of Employee Satisfaction and development are maintained.

 

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

 

Job Specific Requirements:

Job Knowledge:

  • In depth knowledge of the critical success factors in the Hotel Industry; (Essential)
  • In-depth knowledge of Rooms Division and Food & Beverage Departments; (Essential)
  • In-depth knowledge of Yield and Revenue Management;
  • Good understanding of Hospitality Industry Ratio’s; (Essential)
  • Working knowledge of Human Resource Policies and Practices; (Essential)
  • Working knowledge of legislation applicable to the Hospitality Industry;
  • In-depth understanding of Marketing, Sales and channel principles and processes;
  • In-depth knowledge of financial and administrative principles and systems; (Essential)
  • Good understanding of POS and PMS systems;
  • Good understanding of IT, AV & Telecommunications software & hardware systems;
  • Knowledge of Diverse Cultures.

Job Related Skills:

  • Minimum 2 years relevant Group Operations Manager experience of at least 3 entities
  • Minimum 5 years relevant General Management experience (Essential)
  • Minimum 2 years’ experience as Sales manager (Desirable)
  • Food and Beverage Manager experience of minimum 5 outlets.
  • Working experience in Africa
  • First hand experience in running Events/Conferencing Operations

Job Experience:

  • Minimum 1 year relevant Group Operations Manager experience of at least 5 entities
  • Minimum 5 years relevant General Management experience
  • Minimum 2 years' experience as Group Sales manager
  • Food and Beverage Manager experience of minimum 5 outlets.
  • Working experience in Africa

 

Education:

  • Matric (Essential).
  • Diploma/Degree in Hotel Management or related field (Essential).

Personal requirements (Core values)

  • Must be entrepreneurial and a self-starter that thrives on achieving exceptional results. (Essential)
  • Must be independent in thinking; (Essential)
  • Ability to forecast market conditions and strategically develop a business plan accordingly. (Essential)
  • Must be detail -oriented and deliver outstanding customer service, and maintain a pristine property. (Essential)
  • The ability to be a great leader and motivate a team (Essential)
  • A can-do, guest-pleasing attitude (Essential)
  • Ability to work a flexible schedule and travel extensively (Essential)
  • Must be able and willing to relocate within South Africa and Africa. (Essential)

Applications:
Send CV for attention, Desiré Terblanché, Group HR Coordinator, to :
e-mail address desire@faircity.co.za or fax2email on 086 555 3426
Closing date for applications: 17 April 2015

 

Group Sales & Marketing Manager

Main Purpose:

To effectively manage the operations of the Faircity Hotels' Properties, General Managers (GM's) and everyday hotel operations to achieve optimal guest and stakeholder satisfaction, ensure compliance, maximization of financial performance and ensuring the implementation and upkeep of the standard operating procedures, policies and quality standards of the Faircity Group.

 

Job Objectives/Outputs:

  • To ensure, in conjunction with the Group MD and GM's, the development and implementation of a realistic and attainable strategic business plan (i.e. Strategy, Marketing, Sales plans and financial budgets) that defines operational goals and profitability objectives of each property.
  • To take responsibility for the delivery of the business plan through the GM's of each property.
  • To ensure that the GM's take responsibility for the day to day management of the complete Hotel operation (Hotel, Restaurants, Conferencing, Body Corporates, etc).
  • To stand in as acting GM (of a property) when required.
  • To ensure that the GM's maximize the financial performance whilst upholding quality standards and maximizing levels of guest satisfaction.
  • To direct the maximization of revenue by developing and monitoring the annual sales, marketing and revenue management plans, and managing and participating in appropriate sales and marketing efforts from a Group perspective in accordance with the Faircity Brand Communication Strategy.
  • To ensure that all financial processes and procedures at all properties are correctly implemented, maintained and enhanced to control overheads and expenditure, manage cash flow and ensure profitability at each property.
  • To ensure that regular performance evaluations of GM's are conducted.
  • To liaise and negotiate with suppliers and formalise contractual commitments for Faircity Head Office through maintenance of sound procurement processes and standards as per Group Policies.
  • To take responsibility for the accurate and timeous reporting by the GM's to Head Office on agreed deadlines.
  • To ensure timeous reporting of the Faircity Group performance to the MD.
  • To oversee all HR initiatives at property level, including the recruitment, induction, remuneration, development, succession and training of all staff according to business demands and relevant policies and procedures with the MD.
  • To design, implement and oversee all Group Training initiatives.
  • To ensure compliance with business-, hotel- and property licensing laws, labour legislation, health and safety and any other statutory regulations pertaining to the hospitality industry, municipal laws and business legislation of all properties.
  • To ensure that the properties' assets and inventory are maintained according to acceptable international hotel standards and Faircity standards, and to protect assets from neglect, damage or deterioration.
  • To effectively manage all third party relationships and liaisons, including but not limited to clients, guests, suppliers, local community, police force, owners, investors, body corporate, and other stakeholders on behalf of Head Office and with the GM's at property level.
  • To ensure that the Brand Promise as well as all company policies, procedures, standards, practices, programs etc. are effectively communicated, updated, implemented and adhered to at property level.
  • To take full responsibility for the Group Sales activities and the success thereof.
  • To design, implement and manage the Group Sales initiatives and plans in accordance with the Brand Communication Strategy, i.e. Group Contracts with Agents, RFP Process, National Contracts like World Cups, etc.
  • To approve all creative work for the Group according to the Brand Bible and Brand Promise.
  • To take responsibility for the Group Revenue Management at property level and ensure all Revenue Management principles and operating procedures are adhered to.
  • To manage all E-commerce activities with the Group's E-Commerce specialists.
  • To implement and manage the Group's CRM plan at property level as per the Brand Communication Strategy and the Sales and Marketing plan.
  • To design and implement customer feedback processes at all properties and ensure that the GM's adhere to them.
  • To effectively manage IT and Telecoms for the Group with the GM's and the Telecoms supplier.
  • To effectively implement and manage the loyalty program at property level.

 

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

 

Job Specific Requirements:

Job Knowledge:

  • In depth knowledge of the critical success factors in the Hotel Industry;
  • In-depth knowledge of Rooms Division and Food & Beverage Departments;
  • In-depth knowledge of Yield and Revenue Management;
  • Good understanding of Hospitality Industry Ratio's;
  • Working knowledge of Human Resource Policies and Practices;
  • Working knowledge of legislation applicable to the Hospitality Industry;
  • In-depth understanding of Marketing, Sales and channel principles and processes;
  • In-depth knowledge of financial and administrative principles and systems;
  • Good understanding of POS and PMS systems;
  • Good understanding of IT, AV & Telecommunications software & hardware systems;
  • Knowledge of Diverse Cultures.

Job Related Skills:

  • Problem Solving Skills;
  • Negotiating Skills;
  • Interpersonal Skills;
  • Leadership Skills;
  • Training & Coaching Skills;
  • Numerical & Verbal Reasoning Skills;
  • Communication skills (Written & verbal);
  • People Management Skills

Job Experience:

  • Minimum 1 year relevant Group Operations Manager experience of at least 5 entities
  • Minimum 5 years relevant General Management experience
  • Minimum 2 years' experience as Group Sales manager
  • Food and Beverage Manager experience of minimum 5 outlets.
  • Working experience in Africa

 

Education:

  • Matric (Essential).
  • Diploma/Degree in Hotel Management or related field (Essential).

Personal requirements (Core values)

  • Must be entrepreneurial and a self-starter that thrives on achieving exceptional results.
  • Must be independent in thinking;
  • Ability to forecast market conditions and strategically develop a business plan accordingly.
  • Must be detail -oriented and deliver outstanding customer service, and maintain a pristine property.
  • The ability to be a great leader and motivate a team
  • A can-do, guest-pleasing attitude
  • Ability to work a flexible schedule and travel extensively
  • Must be able and willing to relocate within South Africa and Africa.

Applications:
Send CV for attention, Desiré Terblanché, Group HR Coordinator, to :
e-mail address desire@faircity.co.za or fax2email on 086 555 3426
Closing date for applications: 28 February 2015

 

Quatermain & Falstaff:

Administrative and HR Assistant

Main Purpose:

To render administrative and HR assistance to the General Manger and to ensure effective working relationship with Group HR (Outsourced and Coordinator).

Job Objectives:


  • Assist GM on reporting of statistical information (i.e. Stats SA reporting) and compile and maintain documentation for BBBEE verification purposes.
  • Render administrative assistance to the GM by sourcing and integrating schedules, keeping files up to date and perform general PA duties
  • Take minutes of all relevant meetings, distribute information on matters requiring attention and follow up on and report on progress
  • Compile relevant documentation for property review meetings, distribute monthly packs and ensure safekeeping
  • Liaise with the payroll administration company to generate monthly payroll information and supporting documentation (including statutory reports) as required and coordinate third party payments with Finance Department
  • Render payroll administration and ensure that all internal administrative processes are adhered to by all HOD’s and staff.
  • Coordinate processes and render administrative support for compliance (EE, SDL and OHS committees) and IR related matters (counselling, disciplinary enquiries and CCMA cases)
  • Administrate and coordinate the recruitment, assessment and selection process
  • Prepare and maintain employment contracts, job descriptions, annexures and ensure that relevant induction documents are completed
  • Maintain, update and ensure retention and destroying of personnel and payroll files according to statutory requirements.

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

Job Specific Requirements:

Job Knowledge:

  • In depth knowledge of HR and administrative processes (Essential)
  • Working knowledge of HR and labour legislation (Desirable)
  • In depth knowledge of payroll administration (Desirable)  
  • Knowledge of IR processes and procedures (Desirable)
  • General knowledge of EE, Skills Development and OHS requirements (Essential)
  • Working knowledge of Payroll software (Desirable)
  • Working knowledge of MS Word, Excel and Outlook (Essential)

Job Related Skills:

  • English proficiency (Essential)
  • Computer literacy of MS Office (Essential)
  • Basic financial acumen (Essential)
  • Advanced administrative skills (Essential)
  • Good classification skills (Desirable)
  • Good interpersonal skills (Essential)
  • Conflict resolution skills (Desirable)
  • Team player (Essential)

Job Experience:

  • At least 5 years administration experience (Essential).  
  • At least 3 years HR administration experience (Essential).
  • At least 3 years Payroll administration experience (Desirable).
  • HR and Payroll experience in Hotel environment (Desirable)

Education:

  • Matric (Essential).  
  • Further qualification in HR and Payroll (Desirable).
  • Driver’s license (Essential)

Personal Requirements:

  • Own transport essential

Applications: Please send CV’s to .admin.quatermain@faircity.co.za or fax2email 086 524 4137. Closing date for applications : 31 March 2015

 

Maintenance Manager

Main Purpose:

To maintain facility standards of the unit in the Maintenance Department to create a safe, comfortable and unique experience for all guests that visits our facility.

Job Objectives:

  • To implement and maintain preventative maintenance programs for all property facilities and grounds
  • To follow correct administrative and financial processes to ensure optimal delivery (including procurement, budget management, stock taking and reporting)
  • To perform and execute proper HR and IR policies in the department
  • To liaise and manage outsourced security services for the property
  • To manage incidental maintenance of facilities and grounds appropriately and timeously
  • Taking full responsibility for compliance and Occupational Health and Safety to ensure the property meets all compliance and OHS Legislative Requirements
  • Ensure safekeeping and upkeep of motor vehicles, machinery and equipment ( including but not limited to motor vehicles, generators, pumps and CCTV equipment)
  • Sourcing and contracting with reliable suppliers (including but not limited to Electricians, Refrigeration and Air-conditioning specialists, Plumbers, Builders, Painters, Landscaping & Garden services, TV & DSTV suppliers and generator specialists)

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

Job Specific Requirements:

Job Knowledge:

  • Excellent knowledge of plumbing, electrical, carpentry and painting
  • Tools – use and upkeep
  • Able to organise and lead team
  • Project Management

Job Related Skills:

  • General Maintenance Procedures
  • Preventative Maintenance Operations
  • Administrative and Financial Skills.

Job Experience:

  • 5 Years of head of department for maintenance and general maintenance experience, preferably a hotel / lodge environment.

Education:

  • Grade 12 – Essential
  • Short Course – Essential ( refrigeration, electrical, computer, plumbing, carpentry, painting, general maintenance )
  • Trade Test – Desirable

Personal requirements:

  • Hardworking person with good command of English
  • Prepared to work shifts and extended hours when necessary

Applications:
Please send CV's to admin.quatermain@faircity.co.za or fax2mail at 086 524 4137
Closing date for applications: 31 March 2015

 

Roodevallei:

Reservationist

Main Purpose:

  • The purpose of the job is to maximize revenue and match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guest with their rooms, conferencing and banqueting reservations and requests.
  • The reservationist is also responsibility to provide accurate and thorough information for Front Office, Food & Beverage and other departments. This includes Guest History so that when guest arrive, they are properly welcomed and receive the rooms and other services to exceed their expectations.

Job Objectives/Outputs:

  • Operations:
  • To respond to all reservations / enquiries professionally and within prescribed turn around time.
  • On a daily basis to accurately input all Rooms & F&B reservations on the PMS
  • To send initial confirmations in connection with bookings and following up at specified intervals prior to the guest arriving thus confirming the current status of the bookings, the accuracy of number of guests, the need for special requests, etc.
  • To utilise the PMS and focus on the strategic assignment of hotel rooms to maximize utilization
  • To promote the restaurants and increase revenue where possible
  • To ensure accuracy of all rate codes with market segments when making reservations.
  • To ensure that the relevant departments are kept updated with regards to any special requirements made by guests e.g. transport, arrival times, restaurant reservations, special events, etc.
  • To ensure that any revisions and information updates or changes are captured in the PMS
  • To ensure that Guest History is kept up to date and profiles merged on a regular basis.
  • To ensure Company / Travel Agent profiles are kept up to date and merged on a regular basis.
  • To ensure that all relevant administration is kept updated at all times and operations receive all correspondence, handovers and function sheets timeously.
  • To attend revenue meetings, morning meetings and client meetings / site inspections as and when needed.
  • To manage and maintain rates as well as availability on all channels (your voyager etc.) in accordance to hotel policy and procedures.

 

  • Financial:
  • To ensure that Hotel Cancellation Policies are adhered to and charges are raised accordingly.
  • To ensure Hotel No shows policy is adhered to and charges are raised accordingly.
  • To ensure all Bill Back Vouchers, Credit Authorisations and Pre-payment are obtained prior to guest arrival or prior to the function.
  • To ensure that deposits / payments are received timeously and on receipt of pre-payment, relevant details is to be given to Accounts for processing
  • To ensure that a copy of the receipt of payment is attached to reservations documentation and given to Reception.
  • General
  • To participate in daily and weekly revenue meetings
  • To maintain and assist in creating a pleasant and friendly working environment.
  • To ensure that all policies and procedures are being adhered to
  • The employee will be required at all times to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with hotel’s requirements and do not detract from the image of the hotel.

 

NOTE:
The above job description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job description may be subject to review from time to time. The employee will be required to perform such similar duties and tasks in any area of the Hotel as may be designated by management from time to time. The employee will, at all times, be required to render the highest level of courtesy and service to the Hotel even when such service may fall beyond the main duties or scope of this position.

 

Job Specific Requirements:

 

 

Job Knowledge:

  • Proficient in English Language – Verbal and Written Communication
  • Basic accounting knowledge and good understanding of Front Office and Reservations.
  • Policies and Procedures

 

 

Job Related Skills:

  • Amadeus PMS Experience (Essential)
  • Computer Literate – Microsoft Office (Essential)
  • Customer Relations / Conflict Resolution Skills (Preferred)

 

 

Job Experience:

  • 2 Years Front Office Experience (Essential)

 

 

Education:

  • Grade 12 or Equivalent In-Service Training (Essential)
  • Hospitality Diploma (Preferred)

 

 

Personal requirements

  • Well spoken, dynamic personality
  • Attention to detail
  • Must be able to work under pressure

 

 

Applications: Please send CV’s to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 31 March 2015

 

 

Sous Chef

Main Purpose:

To assist the Executive Chef to lead and organise the Kitchen Brigade to maintain the high standards required.

Job Objectives:

  1. Management of Brasserie Kitchen
    • To supervise, direct and participate where necessary in the participation and cooking of all food items
    • To oversee the Kitchen and restaurant, ensuring quality standards are maintained.
    • To ensure all ordering is placed with the Head Chef, or orders placed in his absence with the Stock & Cost Controller.
    • To receive stock, checking thoroughly for quantity and quality and report any substandard items to the Head Chef
    • To ensure an efficient system for storage of all food items received.
    • To keep all food wastage to a minimum and report all wastage to the Executive Chef.
    • Strive to create a stable working environment and high morale, giving each individual team member guidance and offering regular counselling, creating inspiration for individual achievement, setting goals and targets with timescales.
    • To offer input for menu planning focusing on product availability, seasonality, cost and production time/manpower, taking into consideration market trends, customer preference, skills available as well as equipment availability.
    • To ensure secure and proper storage of food utilising control procedures which should be recorded and spot checked.
    • To ensure the highest standards of hygiene and safety through training and regular inspection.
    • To plan production to minimise energy and other operating expenses.
    • To make regular visits to the restaurant area to check on buffet quality, variety and presentation, merchandising and soliciting guest comments for quality improvement (specific market research)
  2. Staff and Training
    • To meet the standards of training required by the Hotel and the Executive Chef.
    • To assist in the effective development and training of all staff within the department ensuring each member of staff has a current individual training programme to ensure satisfactory standards.
    • To assist in implementing the departmental induction programme for all new staff ensuring each new employee feel valued and have a purpose.
  3. Safety, Health & Hygiene
    • To report any defect or damage to equipment to the Executive Chef or Management.
    • To ensure safety precautions and fire prevention are observed at all times and if need be reported to the Executive Chef or Management.
    • To ensure that the Health and Safety standards laid down by the Hotel are maintained at all times.
    • To ensure that the Kitchen and all working areas are maintained at the highest standard of cleanliness and hygiene at all times.
  4. In the Absence of the Executive Chef
    • Select all kitchen employees to agreed personnel specifications, focusing on skills, previous training, ability, willingness to be trained and flexibility of the person.
    • Sets quality standards in collaboration with the F&B Manager and act as a reference to all personnel and ensures that these standards are communicated /understood through training activities in his/her team and each outlet.
    • Utilises his/her manpower to the optimum level of efficiency, preparing duty rosters according to forecast business trends and maintaining the requirements of the Working Time Regulations. Allocates on a daily basis, regular and non-regular duties and working schedules.
    • Attends the daily briefing meeting(s) with representatives of each F&B service department and kitchen supervisors to ensure all issues affecting the department are communicated.
    • Makes recommendations to the maintenance department on equipment service requirements and faults and follow up on these.

Job Specific Requirements:

Job Knowledge:

  • Strong leadership qualities
  • Creative in food and menu planning
  • Demonstrate passion for attention to detail and high standards
  • Good all rounder – cold and hot kitchen, pastry & dessert
  • Ability to steer a tight ship and mange kitchen administration, costings and food quality standards

Job Related Skills:

  • Must be well spoken and enjoy interacting with guests
  • Should be responsible and accountable with high standards and work ethic
  • Be able to do food costings

Job Experience:

  • At least 3 years' experience in a similar environment

Education:

  • Matric (Essential)
  • Post Matric Studies – Diploma/Certificate in Culinary arts

Personal requirements:

  • Must be a good team player
  • Must be able to work long hours, night shifts and weekends to meet operational requirements

Applications:

  • Please send CV's to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
  • Closing date for applications: 28 February 2015

Sales Executive

Main Purpose:

To retain existing, and drive new business within agreed rates and credit policies by promoting the image and services of the individual unit and the Faircity Group as a whole.

Job Objectives:

  • To maintain and expand relationships with existing clients in order to secure increased repeat business from them by contacting them at regular intervals
  • To secure new business from the Corporate, Intermediary and Individual markets by means of accurate prospecting, conscientious cold calling and organised follow-up.
  • To drive RevPar to agreed levels by ensuring maximum room occupancy at the best available rates.
  • To manage credit applications and negotiated rates with clients within the framework of internal policies & procedures.
  • To generate profitable new business opportunities by creatively packaging, promoting and selling the Units' range of products, representing the Unit at trade fairs and exhibitions as well as internal promotions and events
  • To coordinate marketing material in terms of availability and distribution and ensuring that branding standards are being maintained.
  • To be readily available at all times to assist with the resolution of problems and complaints within a set mandate.
  • To ensure accurate and timeous submission of all reports and presentations, in electronic and other required media within agreed deadlines
  • To administer, update and maintain relevant client databases
  • To implement a promotional calendar together with Management and web developers.
  • o execute Sales & Marketing plans within the agreed marketing budget.

Job Specific Requirements:

Job Knowledge:

  • In depth understanding of the hotel & conference industry
  • Good knowledge of sales and marketing practices
  • Understanding of branding and corporate identity
  • Understanding the sales cycle of the TMC & PCO industry

Job Related Skills:

  • English proficiency (Essential).
  • Computer literacy of MS Office (Essential).
  • Sales, negotiation and closing skills (Essential)
  • Own Transport and Drivers licence (Essential)
  • Basic financial acumen (Essential)
  • Good financial acumen of hotel properties (Desirable)

Job Experience:

  • 3 - 5 years' experience in sales in the hospitality industry (Essential).
  • Experience of the TMC & PCO industry (Desirable).
  • Experience in selling to the Corporate, Government and NGO Hotel Market (Desirable).

Education:

  • Matric (Essential).
  • Further qualification in sales and marketing (Desirable).

Personal requirements:

  • Peoples person and good command of English
  • Well-developed problem solving skills
  • Outgoing personality

Applications:

Please send CV's to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 28 February 2015

Wedding & Events Coordinator

Main Purpose:

To interact closely with our clients to ensure seamless planning, contracting, coordination and invoicing of the wedding or event.

Job Objectives:

  • To perform and coordinate the necessary activities to ensure the complete and accurate processing of wedding / event bookings and enquiries before, during and after the wedding or event.
  • To produce detailed and comprehensive functions sheets in order to document the specific needs of the client and share detailed information with all involved internal departments and sub-contractors.
  • To obtain appropriate approvals and billing information for all expense related activities before commencement of the wedding / event.
  • To check that meeting rooms are set-up correctly according to the detailed function sheet prior to and for the duration of the wedding or event and ascertain to any new requests
  • To monitor the accuracy of any charges against the original contract, purchase order and subsequent changes and monitor in-house expenditure against the purchase order/voucher to prevent overspending without approval and to recommend upselling initiatives, should there be additional funds available.
  • To identify and resolve booking conflicts, customer complaints and follow up on evaluation form results
  • To prepare the final invoice reflecting all correct changes for the client, within 24/48 working hours of completion of wedding or event, ensuring all supporting documentation accompany the invoice, handling all account queries and hand over to accounts department.
  • To propose new ideas to improve the guest and client experience, especially with return guests and find upselling opportunities.
  • To ensure that staff follow procedures regarding the safety and locking of equipment in venues at all times

Job Specific Requirements:

Job Knowledge:

  • In depth understanding of the Hotel Industry
  • Wedding/ Event planning
  • Good understanding of hotel Food & Beverage systems
  • Knowledge of Telesales & Marketing
  • Conducting site visits for clients
  • Computer Literacy

Job Related Skills:

  • Communication Skills
  • Organisational skills
  • Problem Solving skills
  • Interpersonal Skills
  • Detail oriented
  • Multi-tasking skills
  • Ability to work under pressure

Job Experience:

  • Minimum of 5 years' experience in the hotel industry or similar wedding / events planning background
  • Junior management experience in hotels and/or wedding / events planning
  • Experience on Starlight PMS (Preferable)

Education:

  • Matric / grade 12 certificate (essential)
  • Job related course (desirable)
  • Wedding / Events Management course (desirable)

Applications:

Please send CV's to hradmin.roodevallei@faircity.co.za or fax2email 086 572 1894
Closing date for applications: 28 February 2015

Mapungubwe

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